We're Here to Help
Have a question about our lashes or your order? Our team is happy to help you with product advice, shipping questions, or anything else you need.
Send us a Message
info@evicosmetics.nl
+31184633050
Support Hours
Monday – Friday 10:00 – 17:00
Location
Netherlands
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Frequently Asked Questions
How long does shipping take?
Shipping typically takes 1-3 business days depending on your location.
How do I apply my lashes?
Follow our step-by-step application guide on our How to Use page.
Can I reuse the lashes?
Yes! With proper cleaning and care, our lashes can be reused up to 10+ times.
How do I remove them?
Use an oil-based makeup remover and gently swipe the lash line with a cotton swab.
How can I contact support?
You can fill out the message form here or email us directly at info@evicosmetics.com.
Are these lashes safe for sensitive eyes?
Yes! Our lash bonds are formaldehyde-free, latex-free, and hypoallergenic, making them safe for sensitive eyes.
Do you ship worldwide?
Yes, we offer worldwide shipping. Shipping costs and delivery times are calculated at checkout.
What is your return policy?
We offer a 14-day return policy for unused and unopened products. Return costs are the responsibility of the buyer Please contact customer support for returns.
How long do the press-on lashes stay on?
On average, press-on lashes last 7 days. This depends on how they are worn and used.
Can I wear makeup with the lashes?
Yes, you can wear makeup. However, we recommend avoiding oil-based makeup products near the lash line to maintain hold.